Customer Support Associate

Nicolet National Bank • Howard, WI

3d • Onsite

About The Position

At Nicolet National Bank, the Customer Support Associate provides service on a wide range of banking services by telephone and/or internet. The role supports customer relationships through account service and sales, and assists customers and internal colleagues in a fast-paced, multi-faceted environment.

This is an in-office position; remote work is not an option. The role follows a rotating schedule of eight-hour shifts that change weekly, starting as early as 6:45 a.m. and ending as late as 6:00 p.m. The position also requires working one Saturday every three to four weeks, from 7:30 a.m. to 12:00 p.m.

Requirements

• High school diploma or equivalent.
• Understanding of banking and related products and services, typically acquired through 1–3 years of experience in a bank customer service role.
• Ability to work independently and as part of a team.
• Ability to sit for prolonged periods while on the phone and concentrate visually on a PC.
• Judgment, tact, and on-the-spot decision-making ability.
• Effective verbal and written communication skills and strong interpersonal skills.

Responsibilities

• Answer incoming calls through the Call Center and provide guidance directly or refer inquiries to the appropriate bank contact.
• Provide excellent service to customers and co-workers by phone, including actively promoting and selling additional bank products and services.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers, and other financial services.
• Assist internal customers with network and software password resets and functionality.
• Maintain a positive attitude while promoting products, services, and functions in a fast-paced, multi-faceted environment.
• Participate in self-development through meetings, committees, computer-based training, reading periodicals, and maintaining product knowledge.
• Maintain and order department supplies and equipment.
• Follow Nicolet’s philosophy and policies and maintain appropriate controls to comply with applicable laws and regulations.
• Work successfully with others and support inclusion, respect, equal employment opportunity, and non-discrimination.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid time off (PTO)
• 11 1/2 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED