Customer Support Associate

Unity Hospice•De Pere, WI

5d•Onsite

About The Position

Unity Hospice is seeking a Customer Support Associate to serve as the first point of contact for patients, families, staff, and external providers. Reporting to the Administrative Support Supervisor, the associate provides compassionate, professional customer service in a fast-paced environment, keeping the patient and family experience at the forefront. This is a full-time, in-office position at Unity’s Administrative Building in De Pere, Wisconsin, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. Unity describes its work as a calling and emphasizes a diversified, motivated, engaged, and mission-driven workforce. Its core values are Excellence, Collaboration, Integrity, Compassion, and Accountability. The role may include assignments for other departments, small project leadership, process improvement, and other duties as assigned.

Requirements

High school diploma, GED, or equivalent work experience.
Minimum typing speed of 45 words per minute.
Computer proficiency, including Microsoft Word, Excel, and Outlook.
Ability to communicate effectively verbally and in writing.
Ability to adapt to frequently changing demands.
Ability to communicate effectively with people of diverse backgrounds and ages.
Strong organizational skills and attention to detail.
Advanced technical and computer skills, including the ability to use at least two or three different programs simultaneously.
Strong work ethic and a professional, positive attitude.
Ability to prioritize workload and thrive in a fast-paced environment.
Effective organization and time-management skills.

Nice To Haves

Associate degree preferred.
At least two years of experience in a health care setting preferred.

Responsibilities

Answer and direct incoming telephone calls, including calls that may be sensitive in nature.
Receive and relay messages for patients and staff.
Treat Unity staff, patients, and patients’ families with respect in every interaction.
Identify opportunities for process improvement and take initiative on procedure updates with little or no guidance.
Act as a lead for small projects as assigned.
Collaborate with team members and colleagues across the organization on assignments for other departments.
Work effectively both as a team member and independently with little to no supervision.
Maintain and enhance professional and technical knowledge related to the Customer Support Associate role.
Comply with HIPAA rules and regulations, as well as Unity’s rules, regulations, and guidelines.
Perform other duties and projects as assigned.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and flexible spending options for medical and dependent care.
On-site health risk assessments and flu shots.
Paid time off.
Extended illness and injury bank.
Bereavement leave.
Employee Assistance Program.
Fitness membership reimbursement.
403(b) retirement savings plan.
Group life insurance and voluntary life insurance.
Accident, critical illness, and disability insurance options.
Competitive pay.
Overtime opportunities for hourly roles.
Mileage reimbursement.
Internal and external learning opportunities.
Education assistance.
Leadership development programs.