Customer Support Assistant
Alphabe Insight Inc•Lawrence, MA
•Onsite
About The Position
The Customer Support Assistant will play an important role in supporting daily customer interactions and ensuring a smooth and efficient experience for clients. The ideal candidate is organized, professional, and capable of handling inquiries with confidence and accuracy while maintaining a customer-focused attitude.
Requirements
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Professional attitude with strong attention to detail
- Ability to work effectively both independently and within a team
- Problem-solving mindset and customer-focused approach
- Basic computer proficiency and ability to learn new systems quickly
- Strong interpersonal skills and adaptability in a professional environment
Responsibilities
- Respond to customer inquiries in a professional and timely manner
- Assist clients with account information, service requests, and general support
- Maintain accurate records of customer interactions and updates
- Coordinate with internal departments to resolve customer concerns efficiently
- Provide administrative support related to customer service operations
- Help maintain a positive and welcoming experience for all clients
- Ensure company standards and communication guidelines are consistently followed
Benefits
- Competitive salary
- Opportunities for professional growth and career advancement
- Supportive and collaborative work environment
- Skill development and ongoing training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
