Customer Support Analyst – PO - Pittsburgh, PA
About The Position
UPMC is looking for a full-time Customer Support Analyst to support Procurement Operations. This position works Monday- Friday, 8:00a-4:30p. This is a hybrid position with ability to work from home 3 days per week. Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquiries related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst – Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst – Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high-pressure situations.
Requirements
- Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
- Equivalent education and experience.
Responsibilities
- Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
- Maintain and provide sales tax exempt certificates as requested
- Develop, review, and maintain procedure documents
- Performs related responsibilities as required/assigned
- Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions, and facilitate the return of products received (RMA/RGA process)
- Respect and maintain the confidentiality of all patient, physician, and hospital related information.
- Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
- Participate on cross functional teams (internal and external) to support business objectives
- Perform a routine review of customer inquiries and identify trends and opportunities for process improvements
Benefits
- Competitive pay
- Tuition reimbursement
- Opportunities to grow in your career at UPMC
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
