Customer Support Analyst

SYSTEMTEC•Columbia, SC

4h•Hybrid

About The Position

SYSTEMTEC is seeking a Customer Support Analyst for a hybrid opportunity (3 days a week onsite in Columbia, SC, 2 days remote). The Candidate will deliver end-user support and technical assistance for business applications and systems, ensuring timely resolution of issues and a high level of customer satisfaction. This role will also contribute to system enhancements and upcoming implementations by learning new tools and supporting adoption across the organization.

Requirements

Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Associate degree in a business, technical, or related field, or equivalent combination of education and experience
Prior experience in a help desk, call center, or customer support environment supporting software and systems
Working knowledge of desktop environments, client-server architecture, and/or virtual desktop infrastructure (VDI/VM)
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues
Excellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholders
Proven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment
Strong organizational skills with attention to detail and accuracy
Experience supporting tools such as Microsoft 365, Citrix, and user access/identity management systems
Commitment to continuous learning and staying current with supported systems and technologies

Nice To Haves

Experience with ticketing systems such as ServiceNow or Salesforce (nCino experience is a plus)
Industry certifications such as HDI or Certified Help Desk Professional
Familiarity with regulated environments or compliance standards (e.g., HIPAA)
Experience supporting system upgrades, deployments, or implementations

Responsibilities

Respond to and resolve user inquiries and issues across multiple support channels in a timely manner
Troubleshoot application, system, and access-related problems using a variety of tools and resources
Learn and support internal business applications, including understanding system integrations and dependencies
Identify recurring issues and recommend solutions or process improvements
Collaborate with technical teams and stakeholders to support system changes and implementations
Ensure complete resolution of issues while maintaining high levels of customer satisfaction