SoftPro Customer Support Analyst

Fidelity National Financial•Raleigh, NC

6d•Hybrid

About The Position

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina. SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012! SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am – 5:30pm local time. West Coast and Mountain candidate hours: 10am – 7pm PT and 6am – 3pm PT (every other month).

Requirements

Experience with the Real Estate Closing and Title Insurance procedures
The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.
Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.
Excellent communication, organization, and interpersonal skills.
Strong Problem Solving, troubleshooting, analysis, and testing skills.
Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.
Proficient in typing and math a must!
2 years of previous Customer Service experience

Nice To Haves

Experience with West Coast Escrow & Closing process experience is a plus.
Prior experience with SoftPro is a plus!

Responsibilities

Resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities.
Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.
Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.
Providing a high level of customer service to each customer he/she works with at all times.
Ability to handle several priorities and manage knowledge of multiple products and their features.
Additional duties as assigned.