Customer Support Agent (REMOTE)

Impact Brands

1d•Remote

About The Position

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote customer support agent and let’s impact billions together!

Requirements

Proven track record in sales, retention, or a metrics-driven customer service environment.
Native-level English (written and verbal) with a strong professional phone presence.
Proficient in CRM software and standard office applications.
Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
Availability to work weekends.

Nice To Haves

Previous experience in the Medical or Healthcare sectors is highly preferred.

Responsibilities

Lead customer interactions efficiently while maintaining a professional, empathetic tone.
Identify at-risk customers and apply problem-solving strategies to reduce churn.
Analyze customer needs to recommend relevant products and services, meeting team growth targets.
Document customer records to ensure a seamless experience.
Address complex service issues with a positive, solutions-oriented approach.

Benefits

Remote work.
15+ Working Days of Holidays
Internet subsidy
Health and wellness budget
Birthday Gift (additional time-off)
Team-building activities and engaging online events.
Opportunities for career advancement
2 paid days each year towards personal growth and community impact (Volunteering).
Permanent contract
Global flatwork culture