Customer Support Agent

TEKsystems • Arvada, CO

2d • Onsite

About The Position

Support employees from multiple client companies by assisting with backup childcare and in-home care solutions. Handle inbound calls and place outbound calls to care providers to help employees continue their workday without disruption.

Requirements

• High school diploma or equivalent
• 1+ year experience in customer service, help desk, or call center
• Strong verbal and written communication skills
• Organized, detail-oriented, and team-focused
• Typing speed 35 WPM+ and solid data entry skills
• Basic Microsoft Outlook and computer proficiency
• Comfortable learning new systems and adapting quickly

Nice To Haves

• Exposure to higher education (Associate’s or Bachelor’s)

Responsibilities

• Take inbound support calls from employees
• Place outbound calls to childcare centers and in-home care networks
• Identify care needs and coordinate solutions
• Accurately document call details
• Collaborate with team members and departments

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees