Remote Customer Support Agent (P&C)
About The Position
Jerry.ai is seeking a Customer Support Agent to handle inbound calls from existing customers. This role is crucial for managing customer needs related to their insurance policies, such as adding/removing vehicles and drivers, updating lienholder information, and providing policy documents. The agent will also assist customers with questions about coverages and policy benefits, and play a key role in retaining policyholders by resolving issues that might lead to cancellation. The company has grown to over 5 million customers since launching in 2019, managing policies with over 55 insurance carrier partners.
Requirements
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- 2+ years of experience working in a call center environment
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Benefits
- P&C license paid for by the company
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (work equipment provided)
- Ongoing training and mentorship
- Paid time off
- Paid parental leave
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
