Customer Support Admin Full Time (William Hill LV)

Caesars Entertainment•Las Vegas, NV

36d•Onsite

About The Position

Caesars is a leading sports betting company looking for Customer Support Admins to join their team in Las Vegas, NV. This role involves assisting brick and mortar sportsbook employees, handling customer account requests, providing support for betting kiosk operations, and assisting the management team. It's an opportunity to join a leading sports betting company.

Requirements

1 + years Customer Support experience
Ability to type 35 words per minute
Ability to Multi-task
Work varied shifts, including nights, weekends and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities

Responsibilities

Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Update Customer Accounts
Generate win/loss statements for customers
Researching lost ticket claims for customers
Process contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues. Requesting maintenance when required
Process Admin Support emails in a timely manner
Responsible for organization and filing of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Document retention – removing account applications as per compliance