Customer Supply Chain Representative

Maple Leaf Foods • Lisle, IL

6d • Onsite

About The Position

In this role, you will be responsible for the end-to-end operational execution of customer orders, from order receipt through delivery, for assigned customer accounts and business units. You will build strong relationships with customers and collaborate with cross-functional partners to ensure products are delivered on time and in full. You will play a key role in troubleshooting delivery issues, managing customer claims and deductions, and supporting continuous improvement across the order-to-delivery process. This position partners closely with Sales, Buyers/Brokers, Warehousing, Production Planning, Transportation, and other logistics partners supporting domestic markets. Any MLF team member interested in being considered for this role are encouraged to apply online by june 17. Applications received beyond that date are not guaranteed consideration.

Requirements

• Bachelor’s degree preferred; recent graduates are encouraged to apply
• At least one year of experience in customer service, client support, or a related role
• Exposure to supply chain, logistics, warehousing, or inventory management is an asset
• Strong communication skills, both written and verbal, with a customer-focused mindset
• Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn new systems
• Experience with SAP is considered an asset
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment
• Highly organized, detail-oriented, and collaborative working style
• Ability to take initiative and independently prioritize work
• Strong problem-solving and analytical skills
• Effective negotiation and issue-resolution skills

Responsibilities

• Serve as the primary point of contact for Buyers or Brokers, managing day-to-day order, logistics, and inventory flow activities across assigned customer accounts
• Process customer orders through the order management system
• Proactively communicate with customers regarding shipment status, delays, or service issues
• Collaborate with Transportation to determine the most efficient delivery methods to ensure on-time, in-full performance
• Identify and proactively address out-of-stock or product shortage risks by monitoring inventory resupply and outbound order timing
• Monitor shipments in transit and resolve logistical issues to minimize service impacts
• Act as a liaison for all post-sale customer communications
• Manage customer claims and returns, balancing customer requirements with business objectives
• Validate claims, support customer negotiations, and collaborate with plants and distribution teams to address root causes and escalate issues when required
• Execute price discrepancy reporting and create debit/credit notes as needed
• Partner with Demand Planning, Sales, and customers to address order-to-forecast variances
• Participate in projects and process improvements to resolve short- and long-term customer service challenges
• Develop and maintain customer profiles and standard operating procedures (SOPs)
• Work closely with the Sales Director to support customer strategies and logistical requirements
• Prepare short reports and open order reports
• Support customer service performance metrics, including fill rate and service level targets
• Ensure inventory allocations are executed accurately
• Share knowledge and best practices with team members

Benefits

• 401(k)
• medical, dental, and vision coverage
• paid time off
• paid holidays
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• up to two paid days annually to volunteer at a cause of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level