Customer Supply Chain Process Planner

McCormick & Company•Hunt Valley, MD

5d•Hybrid

About The Position

The Customer Supply Chain Process Planner is an analytical and managerial resource within McCormick’s North American Supply Chain organization. The role creates, analyzes, and manages customer supply chain metrics and reporting to identify improvements in supply chain efficiency and cost. Focus areas include replenishment and promotional forecast data, customer demand and production planning, customer inventory, cost targets, customer service objectives, order patterns, fines and fees root-cause analysis and corrective action, and transportation and distribution efficiencies. The position provides value-added insights and influences supply chain improvements, while also guiding a Supply Chain Analyst II whose work supports similar objectives. The role is hybrid (50/50) at McCormick’s Global Headquarters in Hunt Valley, Maryland. It works across internal functions and with assigned customers to support customer objectives, process improvements, cost reductions, service issue resolution, and effective business planning.

Requirements

Bachelor’s degree in Supply Chain, Data Analytics, Finance, Business, or a related field.
Experience with SAP/APO, Power BI, Tableau, advanced planning systems, or a comparable ERP system.
Advanced user of Microsoft Excel.
Proficiency in Power BI, PowerPoint, Word, and Tableau.
Excellent analytical skills, including the ability to manage and manipulate large amounts of data and translate it into clear business information.
Ability to analyze, troubleshoot, problem-solve, and resolve complex issues.
Ability to manage medium or large projects and process-improvement initiatives with cross-functional teams, using advanced influencing and leadership skills.
Outstanding communication, organization, and coaching skills.
Ability to present comfortably to leadership at all levels, both within and outside Supply Chain.
Ability to manage one’s own workload.
Ability to handle multiple medium or large projects under the direction of a manager or team member and identify process-improvement opportunities.
Sound decision-making and discretion regarding data points and evaluation methods.

Nice To Haves

Degree or certification in Data Analytics.
Supply Chain certifications, such as APICS.
Experience with specific key-account customer dashboards and tools.
Consumer packaged goods (CPG) experience.
Vendor-managed inventory (VMI) experience.
Proficiency with Access, SQL, or Python.

Responsibilities

Develop reporting capabilities that support collaboration and recommendations across Customer Supply Chain, Customer Service, Demand Planning, Sales, Sales Planning, Supply Planning, Distribution, and Transportation.
Support internal and external customer objectives, including process improvements, cost reductions, service issue resolution, and supply chain efficiency metrics.
Serve as an expert in customer data and systems, and recommend improvements to McCormick and customer system settings, constraints, service settings, lead times, and profiles.
Recommend changes to customer replenishment systems to the Customer Supply Chain Manager and Sales where applicable.
Manage a portion of a Supply Chain Analyst’s time and priorities for developing tools to analyze and present customer supply chain data.
Develop the Analyst’s technical competency, establish performance-based expectations aligned with business goals, and support a positive workplace.
Collaborate with assigned customers and Customer Supply Chain Managers to define expectations, align processes, create transparency around goals, and gather product and supply chain insights for effective business plans.
Perform other duties as assigned.

Benefits

Competitive compensation.
Career growth opportunities.
Flexibility and support for diverse life stages and choices.
Comprehensive health plans covering medical, vision, dental, life, and disability benefits.
Paid parental leave.
Fertility benefits.
Employee Assistance Program.
Caregiver support.
401(k) and profit-sharing plans.
Incentive bonus eligibility through the McCormick Incentive Bonus (MIB) Plan.