Customer Supply Chain Director

Reckitt•Nutley, NJ

1d•$186,000 - $278,000

About The Position

The Customer Supply Chain Director leads the end-to-end customer-facing supply chain organization and serves as a strategic partner to Commercial, Supply Chain, and key customers. This role is accountable for customer service performance, replenishment, inventory optimization, and customer collaboration to deliver exceptional service while balancing cost, growth, and operational efficiency. This role is a key business leadership position that bridges customer and business priorities with supply chain strategy and capability development. By championing continuous improvement and transformation, the role strengthens organizational effectiveness and delivers a competitive advantage through customer-centric service excellence.

Requirements

Bachelor's degree in Supply Chain, Business, Engineering, or related field; MBA preferred.
15+ years of progressive supply chain, customer operations, logistics, or customer service experience.
10+ years of leadership experience managing and developing teams.
Experience in CPG, OTC, Consumer Products, or Retail environments.
Strong understanding of customer replenishment, order-to-cash, forecasting, inventory management, and S&OP/IBP processes.
Experience with ERP systems (SAP preferred), retailer data platforms, and analytics tools such as Power BI.
Proven ability to influence senior stakeholders and drive cross-functional alignment.

Nice To Haves

MBA preferred.

Responsibilities

Serve as the strategic supply chain leader for key customers, building executive relationships, leading joint planning, and aligning customer needs with commercial and operational priorities.
Own end-to-end customer supply chain performance, driving improvements in OTIF, fill rates, inventory health, customer satisfaction, and overall business results while reducing service failures and value leakage.
Partner across Sales, Demand Planning, Supply Planning, Logistics, and Finance to align customer requirements with enterprise capabilities and influence planning and supply chain decisions.
Lead the evolution of the customer supply chain operating model through process simplification, standardization, automation, and transformational initiatives that improve agility and effectiveness.
Leverage analytics, dashboards, and digital tools to improve visibility, enable data-driven decision making, identify risks and opportunities, and enhance operational performance.
Develop and lead a high-performing customer supply chain organization by fostering accountability, collaboration, continuous improvement, talent development, and effective change leadership.