Customer Supply Analyst

Aptar Group•Cary, IL

18d•Remote

About The Position

The Customer Supply Analyst (CSA) supports B2B customers to increase client satisfaction and portfolio growth. The position is responsible for managing and coordinating all aspects of assigned accounts, including, but not limited to, new projects, order processes, forecasting, inventory levels, and reporting. The CSA works closely with the customer, sales, management, and internal personnel to ensure high performance and customer satisfaction. It is expected to make recommendations and implement process improvements.

Requirements

3-5 years in Customer Service, preferably in a fast-paced manufacturing environment.
Experience supporting strategic, high-visibility account management.
Proficiency in Microsoft Office Products (Word, Outlook, Excel, intermediate level, and PowerPoint).
Must be detail-oriented, a team player, and proficient in English verbal and written communication.
Local/driving travel will be required for customer visits.

Nice To Haves

Bachelor’s Degree.
Prior Supply Chain experience is a plus.
Knowledge of SAP or other ERP systems preferred.

Responsibilities

Analyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service.
Own the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction.
Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions.
Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary.
Contribute to cost-saving initiatives and customer value management analysis.
Build and maintain strong customer relationships, driving growth.
Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.
Identify opportunities to improve service, including order management and forecasting, and propose solutions.
Represent the customer’s voice, prioritizing their experience with Aptar.
Monitor and communicate performance, reconciling discrepancies in customer scorecards.
Strengthen customer relationships through in-person interactions via customer visits.
Present key account information during internal business reviews.
Support internal projects, including resin and material changes.
Partner with Account Managers to share customer insights and activities.
Assist with customer product launches, ensuring specifications, sampling, and on-time PO delivery.
Resolve invoice discrepancies in collaboration with Finance.
Maintain accurate system data to support service levels.
Receive and respond to a high volume of emails daily in a fast-paced environment.
Serve as department backup to other CSAs when needed.