Customer Supply Analyst

Aptar Group•Mukwonago, WI

12d•Hybrid

About The Position

Aptar is seeking a Customer Supply Analyst (CSA) based in Mukwonago (hybrid between onsite in Mukwonago and remote). This role provides customer service to B2B customers in order to increase client satisfaction and portfolio growth. The position is responsible for the management and coordination of all aspects of assigned accounts including, but not limited to, new projects, order process, inventory levels and reporting. The Customer Supply Analyst works closely with the Customer, Sales, Management, and Internal Personnel to ensure a high level of performance and customer satisfaction and is expected to make recommendations and implement process improvements.

Requirements

3+ years in Customer Service, preferably in a fast-paced manufacturing environment.
Knowledge of SAP or other ERP systems preferred.
Proficiency in Microsoft Office Products (Word, Outlook, Excel intermediate level, and PowerPoint)
Must be detail-oriented, a team player, and proficient in English verbal and written communication.

Nice To Haves

Bachelor’s Degree preferred but not required.
Prior Supply Chain experience is a plus.

Responsibilities

Analyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service.
Own the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction.
Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions.
Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary.
Contribute to cost-saving initiatives and customer value management analysis.
Build and maintain strong customer relationships, driving growth.
Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.