Customer Success Technical Advisor

Cross Link Consulting•Augusta, GA

13h•Onsite

About The Position

Cross Link Consulting of North Augusta, SC is eager to welcome a part-time Customer Success Technical Advisor to join our dedicated team. In this role, you will earn a competitive salary ranging from $15-$20/hour, dependent on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education. Our community needs humble, grateful, caring stewards who are driven to serve others. If you embody these values and are driven to help people with their technology challenges, then read on! At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering Information Technology support services, software support, cloud solutions, and cybersecurity services to small and medium businesses in the Augusta area. It didn't happen overnight, but we've developed an approach to out-sourced IT and cybersecurity that brings exponential benefit and value to our partners. We strive to delight our clients and view each interaction as an opportunity to make them feel loved. At Cross Link we strive to focus on people's natural talent and calling as reasons to be a consultant in this field. We believe that our success is due to our employees assisting our clients with their IT needs not just because it's their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees. This is why we offer our employees a supportive company culture with competitive compensation and great perks.

Requirements

A Serving Mindset
Humility and a desire for the team to succeed
Passion to work hard and seek additional responsibility
Good judgement and intuition
Acute attention to detail
Clear background check

Nice To Haves

A+ certification
Experience in a Customer Success or Account Management role
Technical background or understanding of IT and Cybersecurity services
Experience with MSP industry tools and practices

Responsibilities

Collaborate with internal stakeholders to develop and implement life cycle strategies that align with business objectives.
Source and procure materials, products, and services from approved vendors, ensuring timely delivery and adherence to quality standards.
Collaborate cross-functionally with departments such as sales, operations, and finance to ensure alignment and integration of supply chain activities.
Coordinate logistics activities, including transportation, warehousing, and distribution, to ensure efficient and cost-effective movement of goods.
Monitor supplier performance and conduct regular vendor evaluations to identify areas for improvement and drive continuous improvement initiatives.
Develop and maintain strong relationships with suppliers, negotiating contracts and terms to achieve favorable pricing and terms.
Analyze supply chain data and performance metrics to identify trends, opportunities, and risks, providing insights and recommendations to management.
Serve as a technology advisor
Create performance reports and lifecycle plans to help client decision making
Maintain detailed documentation of client interactions and resolutions