Customer Success Team

Safeware, Inc • Westminster, CO

2d • Onsite

About The Position

Safeware, Inc. is seeking a Customer Success Team Specialist to serve as a critical partner to customers and the outside sales team. The role delivers exceptional customer experiences by proactively managing inquiries, resolving issues, coordinating order fulfillment, and identifying solutions that help customers achieve their objectives. The successful candidate is resourceful, customer-focused, and accountable, with the ability to navigate complex situations, collaborate across departments, and balance multiple priorities in a fast-paced environment. Strong communication, sound judgment, adaptability, and a commitment to continuous improvement are important. The position is associated with Safeware’s Denver, Colorado branch and reports to a role not specified in the posting. Safeware is a safety products distributor and service provider founded in 1979, serving public safety professionals for more than 40 years.

Requirements

• High School Diploma or GED.
• 2–5 years of experience in customer service, account management, sales support, distribution, or another customer-facing role.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills and ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.
• Ability to prioritize competing customer requests, deadlines, and business needs in a fast-paced environment.
• Comfort making informed decisions and moving work forward when all information is not immediately available.
• Ability to proactively communicate status updates and manage customer expectations during delays, backorders, and issue resolution.
• Strong ownership and accountability for customer outcomes.
• Sound judgment and critical-thinking skills when solving problems and making decisions.
• Ability to work independently while collaborating effectively across teams.
• Proactive approach to identifying issues, removing obstacles, and driving solutions.
• Adaptability and resilience in a fast-paced, changing environment.
• Commitment to continuous learning and professional growth.
• Customer-first mindset focused on building trust and long-term relationships.
• Leadership mentality demonstrated through initiative, positive influence, and contribution to team success.

Nice To Haves

• Customer service or sales support experience within a distribution environment.
• Experience utilizing ERP systems such as Epicor Prophet 21.
• Bilingual Spanish language skills.

Responsibilities

• Serve as a trusted resource for customers and outside sales representatives by providing timely, accurate, and professional support.
• Manage customer inquiries related to products, pricing, inventory availability, order status, freight estimates, lead times, rush requests, and claims resolution.
• Own customer issues from initial inquiry through resolution, communicating clearly and following through at every stage.
• Analyze customer needs and challenges to identify practical solutions while balancing customer satisfaction and business objectives.
• Source products to meet customer requirements by leveraging existing and potential vendor relationships.
• Support outside sales representatives with bid opportunities, quote preparation, and customer account management activities.
• Collaborate with Purchasing, Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and achieve successful outcomes.
• Track, monitor, and proactively manage customer orders to ensure accuracy, timeliness, and customer satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, inquiries, and resolutions.
• Identify opportunities to improve processes, enhance customer experiences, and increase operational efficiency.
• Adapt to changing customer needs, priorities, and business demands.
• Develop and maintain knowledge of Safeware products, services, contracts, and customer markets.
• Advocate for customers by coordinating across internal teams to remove obstacles and drive resolution.
• Process customer orders using Epicor Prophet 21.
• Assist with annual physical inventory as required.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED