Customer Success Team Lead
About The Position
Clutch is the leading global marketplace of business service providers, featuring over 310,000 B2B companies across 154 countries. Each month, over a million business leaders use Clutch to find the right service providers for their needs. Clutch has been recognized by Inc Magazine as one of the 5000 fastest-growing companies in the United States for the past 6 consecutive years and has been listed in Deloitte’s North America Technology Fast 500. Our global team of builders make our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions.We promote diversity, equity and inclusion by weaving it in all of our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site, Comparably, as a best company for career growth, work-life balance, and diversity. Clutch seeks a Customer Success Team Lead in Washington, DC. Responsibilities include ensuring the operational effectiveness of Clutch’s engagement with both new and existing customers by maximizing their visibility and ROI on Clutch through leveraging platform insights with a deep understanding of B2B search behavior, competitive positioning, and digital campaign performance. This position standardizes service delivery, drives execution of customer retention strategies, and contributes to the continuous optimization of onboarding, support, and lifecycle management processes. As part of the Revenue team, the Team Lead provides technical guidance in onboarding workflows, oversees the resolution of high-complexity customer issues, and delivers structured mentorship to Customer Success team members.
Requirements
- Bachelor’s Degree in Marketing, Business Administration, or closely related field
- 10 months of employment experience in marketing
- Ability to work a hybrid schedule in the DC office
Responsibilities
- Ensuring the operational effectiveness of Clutch’s engagement with both new and existing customers by maximizing their visibility and ROI on Clutch through leveraging platform insights with a deep understanding of B2B search behavior, competitive positioning, and digital campaign performance.
- Standardizes service delivery
- Drives execution of customer retention strategies
- Contributes to the continuous optimization of onboarding, support, and lifecycle management processes
- Provides technical guidance in onboarding workflows
- Oversees the resolution of high-complexity customer issues
- Delivers structured mentorship to Customer Success team members.
Benefits
- 401(k) up to 5% Match, 100% Immediate Vesting
- Cigna Medical, Dental & Vision
- Life Insurance
- Short-Term and Long-Term Disability Benefits
- Fertility Benefits
- ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits
- Commuter Benefits
- Paid Time Off 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
- While working in the office, a well-stocked pantry, fridge, and bi-weekly catered lunches
- Structured Learning and Development Opportunities
- Business Casual Work Environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
