Customer Success Team Lead

Hitachi•Alamo, TN

1d•Onsite

About The Position

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio. Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity. How You’ll Make an Impact Lead and guide the Customer Success team in managing order entry and fulfillment. Drive the “clean order” initiative to improve order accuracy and reduce processing time. Collaborate with engineering to enhance drawing management and ensure timely submittals. Champion the change order process and foster strong internal partnerships. Support manufacturing goals by reducing shipping holds and improving on-time delivery. Implement checkpoints in the sales cycle to ensure readiness for production and shipment. Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS. Communicate effectively with internal teams and external customers to resolve issues. Your Background Bachelor’s degree or equivalent experience. Proven experience in customer success, order management, or operations leadership. Strong understanding of transformer components and manufacturing processes. Excellent communication, problem-solving, and project coordination skills. Ability to lead teams and collaborate across departments. Experience with ERP systems and continuous improvement methodologies. More About Us At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration. We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion. Join a team where your leadership drives real-world impact and customer success. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.

Requirements

Bachelor’s degree or equivalent experience.
Proven experience in customer success, order management, or operations leadership.
Strong understanding of transformer components and manufacturing processes.
Excellent communication, problem-solving, and project coordination skills.
Ability to lead teams and collaborate across departments.
Experience with ERP systems and continuous improvement methodologies.

Responsibilities

Lead and guide the Customer Success team in managing order entry and fulfillment.
Drive the “clean order” initiative to improve order accuracy and reduce processing time.
Collaborate with engineering to enhance drawing management and ensure timely submittals.
Champion the change order process and foster strong internal partnerships.
Support manufacturing goals by reducing shipping holds and improving on-time delivery.
Implement checkpoints in the sales cycle to ensure readiness for production and shipment.
Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
Communicate effectively with internal teams and external customers to resolve issues.