Customer Success Team Lead
About The Position
Clutch seeks a Customer Success Team Lead in Washington, DC. Responsibilities include ensuring the operational effectiveness of Clutch’s engagement with both new and existing customers by maximizing their visibility and ROI on Clutch through leveraging platform insights with a deep understanding of B2B search behavior, competitive positioning, and digital campaign performance. This position standardizes service delivery, drives execution of customer retention strategies, and contributes to the continuous optimization of onboarding, support, and lifecycle management processes. As part of the Revenue team, the Team Lead provides technical guidance in onboarding workflows, oversees the resolution of high-complexity customer issues, and delivers structured mentorship to Customer Success team members.
Requirements
- Bachelor’s Degree in Marketing, Business Administration, or closely related field
- 10 months of employment experience in marketing
- Ability to work a hybrid schedule in the DC office
Responsibilities
- Ensuring the operational effectiveness of Clutch’s engagement with both new and existing customers by maximizing their visibility and ROI on Clutch through leveraging platform insights with a deep understanding of B2B search behavior, competitive positioning, and digital campaign performance.
- Standardizing service delivery
- Driving execution of customer retention strategies
- Contributing to the continuous optimization of onboarding, support, and lifecycle management processes
- Providing technical guidance in onboarding workflows
- Overseeing the resolution of high-complexity customer issues
- Delivering structured mentorship to Customer Success team members
Benefits
- 401(k) up to 5% Match, 100% Immediate Vesting
- Cigna Medical, Dental & Vision
- Life Insurance
- Short-Term and Long-Term Disability Benefits
- Fertility Benefits
- ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits
- Commuter Benefits
- Paid Time Off
- 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
- While working in the office, a well-stocked pantry, fridge, and bi-weekly catered lunches
- Structured Learning and Development Opportunities
- Business Casual Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
