Customer Success Lead

Tempo•New York, NY

About The Position

Tempo is building the future of enterprise payments on-chain, and we need someone to own the full customer journey — from the moment a partner signs to the point they're scaled and thriving on the network. As our Customer Success Lead, you'll be the connective tissue between Tempo's product, engineering, and partnerships teams and the enterprises, ecosystem partners, validators, and integrators building on top of us. This is a founding role. You'll define what great looks like for customer success at Tempo — building the playbooks, relationships, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

Requirements

Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment
Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon
Track record of building CS functions from scratch — playbooks, tooling, team structure, and all
High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team
Scrappy and hands-on — you'll roll up your sleeves on a complex integration without being asked
Proactive and anticipatory; you identify problems before partners do
Clear, compelling communicator who can translate technical complexity into business value
Energized by ambiguity and the pace of an early-stage company
Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins

Nice To Haves

Experience working with developers, integration teams, or infrastructure partners is a strong plus

Responsibilities

Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed
Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
Build and manage onboarding programs that get partners live quickly and confidently
Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders
Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team