Customer Success | Team Lead | Remote on West Coast

n8n

3d • Remote

About The Position

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders. Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects. Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation. That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas.

Requirements

• 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.
• 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.
• Tech industry experience and relevant Enterprise subject-matter expertise: You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.
• Operational discipline: You’re comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track.
• Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.
• Low-ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes.

Nice To Haves

• High-growth leadership trajectory: You’ve progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope.
• Automation and AI familiarity: You’re familiar with n8n or the broader automation and AI tooling ecosystem.
• Leadership across environments: You’ve held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams.

Responsibilities

• Build and lead a high-performing Customer Success function on the West Coast, helping n8n’s most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth.
• Combine hands-on customer leadership, deliberate people development, and strong operational execution.
• Lead our most strategic enterprise accounts by partnering with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts.
• Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.
• Stay hands-on with strategic accounts while the West team scales, including personally owning customer relationships where needed.
• Build and develop a high-performing West Coast team by hiring and onboarding CSMs, coaching and developing the team through structured 1:1s, clear development plans, and deliberate skill-building.
• Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.
• Drive operational excellence by establishing and running a consistent operating cadence across forecasting, account health, and structured risk reviews.
• Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
• Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates.
• Shape the customer journey with cross-functional partners by partnering closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.
• Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and ways of working.
• Contribute to global CS initiatives and help build scalable methodologies as n8n’s Customer Success organization continues to grow.

Benefits

• Competitive compensation
• Equity
• 20 vacation days, 8 sick days, plus public holidays wherever you are (US)
• Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage (US)
• 401(k) retirement plan with a 4% employer match (US)
• Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones (US)
• €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills
• $100 per month to support projects you care about
• Regular off-sites for team bonding

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed