Customer Success Manager- West

Anteriad

2d•Remote

About The Position

Anteriad is seeking a Customer Success Manager to join their team. This role involves problem-solving for internal and external customers regarding Anteriad's product line, providing post-sale support for inquiries related to content syndication, display advertising, and data services. The position holder will need to become an expert on the operational processes from quote to campaign completion and wrap-up generation for all products sold within their team. This role acts as a bridge between sales, operations, and customers, requiring excellent written and verbal communication skills. The team member will collaborate closely with Anteriad customers, Customer Success Managers, Sales Directors, and the Operations team. Candidates must be located in MST and PST time zones.

Requirements

5 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment.
Experience with database products and services.
Exceptional communicator with a strong team orientation.
Skill for marketing integrated online and offline data-driven solutions.
Ability to work independently without constant direction or supervision.
Self-motivated with a strong work ethic.
Motivated to continuously seek ways to improve contributions.
Strong oral and written communication skills, able to articulate in a courteous manner.
Adaptability and ability to learn quickly.
Strong problem analysis and problem-solving competencies.
Ability to interact well with team members.
Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

Responsibilities

Serve as an internal and external client-facing resource for all account-related details.
Work in tandem with India and US Operations teams to ensure customer support and insights.
Identify and escalate situations requiring urgent attention from customers or internal inquiries.
Collaborate with sales to develop strategies for customer success and investment growth.
Become an expert in utilizing Salesforce, Qlik, and proprietary platforms.
Manage all products sold within their team for both non-enterprise and enterprise customers.
Understand customer motivations to improve service campaign over campaign and quarter over quarter.
Execute and present reports including check-ins, campaign summaries, and QBRs.
Assist Customer Success Managers, Sales Directors, Marketing, Operations, and Anteriad Management teams with support and projects.
Utilize SFDC cases to track campaign status and support pre-sales activities.