Customer Success Support Associate

Human Interest•Lindon, UT

1d•$18 - $21•Onsite

About The Position

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

Requirements

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders
Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Responsibilities

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
Document thorough notes on every case to ensure important context, actions taken, and next steps are properly captured
Work cross-functionally with internal and external partners to solve customer issues
Provide best in class customer service
Work in a fast-paced environment
Manage follow-ups with customers as required
Support other areas of the organization when needed
Manage performance to company's set standards and adhere to a workforce management schedule

Benefits

401(k) plan with dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Enhanced Mental Health Support for Employees and dependents (Lyra)
Fertility healthcare and family forming benefits (Carrot)
Student loan resource to help you and your family plan, borrow, and repay student debt (Candidly)
Monthly work-from-home stipend
Quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie