Customer Success Associate

Garage•New York, NY

4d•$90,000 - $130,000•Onsite

About The Position

Garage powers the exchange of critical assets across America’s essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes. In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started. We’re looking for a Customer Success Associate to deliver a fast, thoughtful support experience for the buyers and sellers who use Garage. You’ll be the first point of contact for customer questions across phone, email, chat, and text, helping customers navigate transaction questions, resolve issues, and get clear answers quickly. As an early member of our customer success function, you’ll also help build the systems that let Garage support more customers without losing quality: Help Center content, internal documentation, escalation workflows, support tooling, and customer feedback loops. This is a hands-on role for someone who loves helping customers directly and wants to help shape how Garage delivers customer experience at scale.

Requirements

2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
Experience supporting customers across multiple channels, including phone, email, chat, and text
Strong verbal and written communication skills
Comfort learning new customer support tools, internal systems, and operational processes quickly.
Good judgment when triaging issues, escalating appropriately, and communicating with customers.

Nice To Haves

Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
Experience working at a startup or high-growth technology company.
Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
Experience improving support workflows through automation, AI tools, routing, implementation, or migration.

Responsibilities

Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.