Customer Success Support Associate & Executive Assistant (B2B SaaS) Hoboken, NJ

Prompt•Hoboken, NJ

12d•$60,000 - $85,000•Hybrid

About The Position

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Customer Success Support Associate with personal ambitions to provide the optimal backend support to our CS organization and Vice President, preparing our team internally to continue to provide a best-in-class service experience. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level.

Requirements

Background and/or degree in physical, occupational, speech therapy industry
Proficient in a project management software
Highly organized and motivated by individual work and organizational tasks
Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
Infrequency weekend availability as needed for customers who are going through a data transfer
Exceptional verbal and written communication skills
Comfortable holding people accountable and conveying the importance of project requirements to colleagues
Able to work in Hoboken in the office

Nice To Haves

Technical software skills/education
Project management skills/education
At least 1 year of experience in B2B SaaS implementation/onboarding/project manager or other similar field

Responsibilities

Serve as an executive assistant to the Vice President/Founding Team Member
Schedule meetings and events with key clientele and internally
Assist in email prioritization
Inbox clean up
Email drafting
Organization
Schedule and coordinate personal appointments as needed
Providing assistance to management team members and executives as needed
Administrative tasks to support Enterprise teams, requesting legal contracts, and contribute to building out new processes
Travel to in person sales and support meetings and conferences (~0-2 times per month)
Serve as a Support Associate to the CS Team
Provide general operational support to the CS team
Learn Microsoft Excel at an in depth level to assist the team in reporting needs and help organize and maximize your efficiency
Leverage a Project Management software (Asana) to organize your work and help complete projects
Gain a strong understanding of the Prompt product and client onboarding processes
Ensure client onboarding projects are set up in a timely manner
Own all organizational tasks related to back end processes for client onboarding including: Management of CRM, Assisting with client data transfer organization and communication, Onboarding slide decks, Onboarding project, Managing questions directed at onboarding team, Updating email templates, Coordinating client onboarding meetings, Other onboarding processes as they come up, Tracking Onboarding KPIs and data, Process Documentation
Collaborate with team members and management in recommending and implementing improvement opportunities
Project management of various ad hoc projects, able to work cross functionally to develop new processes that impact multiple departments
Identify areas of process improvement for client onboarding operations
Able to pivot quickly with changes to processes