Customer Success Support (Flex Location/Remote)

UPS•Aiken, SC

1d•Remote

About The Position

As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.

Requirements

Proven experience in customer success or account management, preferably in a B2B environment.
Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
Excellent interpersonal and communication skills.
Proactive problem-solving ability and a customer-centric mindset.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Responsibilities

Client Onboarding: Guide clients through the onboarding process, ensuring a smooth and positive experience. Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
Customer Relationship Management: Establish and maintain strong relationships with key stakeholders. Conduct regular check-ins to understand clients' evolving needs and challenges.
Retention Strategies: Develop and implement strategies to increase customer retention rates. Proactively address potential issues and resolve customer concerns promptly.
Upselling and Cross-Selling: Identify opportunities to upsell additional products or services based on client needs. Collaborate with the sales team to explore cross-selling possibilities.
Customer Advocacy: Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. Leverage satisfied customers to generate referrals.
Feedback Collection: Collect and analyze customer feedback to identify areas for improvement. Work with product development teams to relay customer feedback for continuous product enhancements.