Customer Success Coordinator (Remote)

FMG Suite•Sandy, UT

1d•$35,360•Remote

About The Position

We are looking for a bright, engaging person who will be the front-line of our brand experience. Customer Success Coordinators work closely with FMG’s subscribers, who have purchased guidance and help through the setup process. As a Customer Success Coordinator, client communication and relationship building will be critical to your success. Strong organizational skills, the ability to work on multiple projects simultaneously, and an eye for design will all be essential in this role.

Requirements

Prior Customer Service or Support experience
Time Management
Professional oral and written communication skills
Highly organized
Self driven
An eye for design

Nice To Haves

Project management experience will be extremely helpful
CRM experience

Responsibilities

Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website.
Adapt your approach to a wide range of subscribers, from those who are more “hands-on” to those who want more guidance and support.
Build subscribers’ websites using our proprietary content management system (CMS).
Notate your work in our client relationship management software (Hubspot).
Manage your calendar and schedule with a workload of 30+ projects.
Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe.
Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites.
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Medical with $0 co-pay Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!