Customer Success Manager - Remote

AireSpring • Atlanta, GA

4h • Remote

About The Position

AireSpring is looking for a dynamic Customer Success Manager to join the sales team. In this pivotal role, you will manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. Serving as the primary liaison between customers and internal teams, you will cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs. Importantly, this position focuses on account management—there is no hunting involved; the primary goal is to nurture and expand existing accounts.
About the Role
As a Customer Success Manager, you will work closely with clients to understand their needs and identify how AireSpring can provide optimal solutions. You will oversee all aspects of the client relationship, from resolving daily challenges to discovering new business opportunities in your accounts.

Requirements

• A solid understanding of account management and customer success principles.
• Passion for working in a sales and marketing environment.
• Experience in customer-facing roles is advantageous.
• Ability to thrive under deadlines.
• Polite, friendly, and diplomatic demeanors.
• Excellent written and verbal communication abilities.
• Strong negotiation skills.
• The capacity to prioritize and manage multiple tasks effectively.
• A deep understanding of client care and customer success methodologies.
• Exceptional interpersonal skills in relationship building
• Strong problem-solving capabilities.
• Ability to work independently and as part of a team.
• Flexibility and dedication to the role.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Build and sustain strong client relationships.
• Serve as the primary point of contact for assigned customers.
• Identify potential new business opportunities within accounts.
• Manage and fulfill client requests efficiently.
• Oversee contract renewal and ensure timely execution.
• Coordinate efforts across departments to address client needs.
• Schedule and facilitate meetings to discuss customer solutions.
• Collaborate with internal teams to ensure that all client requirements are met.
• Perform general administrative tasks. duties as needed.
• Promote and upsell products and services effectively.

Benefits

• 401(k) Retirement Plan with employer contributions to help you plan confidently for your future
• Comprehensive Health Coverage, including medical, dental, and vision insurance to support your physical well-being
• Life Insurance for peace of mind and added financial security
• Remote & Work-from-Home Flexibility, allowing for a healthy work-life balance with little to no required travel
• Stable, Growth-Oriented Company – We are a privately owned, debt-free organization experiencing steady expansion, offering long-term stability and exciting opportunities for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed