Customer Success Specialist
About The Position
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America. Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Requirements
- College degree or 3 years’ experience in business, customer service or account management experience
- Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
- Results oriented and self-motivated with ability to multitask under tight deadlines.
- Strong analytical skills and problem-solving techniques.
- Strong computer skills using Microsoft Office required.
Responsibilities
- Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
- Track orders and follow through for customer.
- Interact with sales managers, and distribution facilities regarding supply requirements.
- Lead and Manage customer feedback and coordinate resolutions internally.
- Embrace and exceed customer expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
