Customer Success Specialist

Firefly•New York, NY

2d•$50,000 - $70,000•Hybrid

About The Position

Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami. Firefly empowers our employees to thrive by embracing their authentic selves, fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress. Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons. Drive the light, accelerate innovation, steer with authenticity!

Requirements

0–3 years of experience in customer success, sales support, account management, or similar roles
Interest in developing client-facing relationship management and sales support experience
Interest in pursuing a career in sales and becoming an Account Executive is preferred
Strong communication skills and confidence interacting with clients
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable in a fast-paced, revenue-driven environment
Proactive, curious, and eager to learn both operational and client-facing aspects of the business
Strong problem-solving skills and collaborative mindset
Ability to work cross-functionally with sales, marketing, operations, product, and creative teams

Nice To Haves

Understanding of digital and/or out-of-home advertising is a plus
Programmatic advertising experience is a plus

Responsibilities

Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
Assist in RFP development, proposal creation, and campaign strategy
Provide day-to-day client support while building strong relationship management skills
Participate in client meetings and support client communications as needed
Support Account Executives on active accounts and assist with sales-related communications when needed
Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
Analyze campaign performance and contribute to client-facing insights and recommendations
Identify opportunities for account growth and support upsell/cross-sell initiatives
Gather client feedback and communicate insights internally to improve offerings