Customer Success Specialist

Paris Corporation•Eastampton Township, NJ

19d•Onsite

About The Position

As the Customer Success Specialist, you will be exposed to multimillion-dollar relationships with key accounts, including Walmart, Amazon, paper merchants, and independent office product dealers. Your primary focus will be ensuring a seamless customer experience by proactively addressing customer needs, maintaining pricing integrity, and resolving inquiries efficiently and professionally while fostering long-term relationships. Strong problem-solving, strategic thinking, and superior customer service skills are essential to driving our company’s success. The ideal candidate has experience with large retail accounts, a commitment to excellence, and a passion for delivering exceptional service. This is not a call center role. The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls.

Requirements

2+ years of experience in Customer Service, account management, or order entry, preferably with a focus on large retailer accounts
Strong written and verbal communication skills, including active listening, are also required.
Motivated, energetic, and driven work ethic
Organized and detail-oriented
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office Suite
Strong problem-solving skills with a proactive approach to issue resolution

Nice To Haves

Experience managing key accounts or handling high-volume orders is a plus

Responsibilities

Serve as the primary point of contact for customer inquiries, order execution, and relationship management, ensuring prompt and professional issue resolution
Monitor order accuracy, fulfillment rates, and shipping logistics to ensure all orders meet delivery expectations
Collaborate with Supply Chain, warehouse, and logistics teams to prioritize shipments, address fulfillment challenges, and enhance the overall customer experience.
Maintain accurate records of all orders, including order confirmations, shipping details, and customer communications. Prepare and distribute order-related reports as needed.
Proactively identify and resolve order discrepancies, pricing inconsistencies, or inventory shortages, working with internal teams and external representatives.
Suggest and implement process improvements to enhance order accuracy, reduce errors, and streamline the order entry process.
Review Key Performance Indicators (KPIs) on various customer portals
Maintain updated knowledge of all company products and services to provide complete customer experience
Continuously seek process improvements to enhance accuracy, efficiency, and customer satisfaction
Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy, efficiency, and alignment with best practices.
Other duties as assigned