Customer Success Specialist
Computershare•Louisville, KY
•Hybrid
About The Position
Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives. From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders. Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.
Requirements
- Strong verbal communication skills.
- Ability to build trust.
- Accuracy.
- High attention to detail.
- Empathetic and ready to help, especially in challenging situations.
- Clear and confident communicator who stays calm under pressure.
- Skilled at handling a wide range of calls from routine inquiries to sensitive conversations.
- Quick thinker who solves problems carefully and effectively.
- Great multitasker who thrives in fast-paced environments.
- Comfortable using technology to support customer needs.
- Team player who always looks for ways to make things better for customers.
- Positive and supportive, happy to share knowledge and help others succeed.
Responsibilities
- Deliver high quality, empathetic and exceptional service.
- Solve a variety of inquiries from clients' valued shareholders.
- Handle routine account updates.
- Manage complex and time sensitive transactions.
Benefits
- Paid parental leave
- Flexible working
- Medical plans
- Dental plans
- Vision plans
- 401k matching
- Tax-advantaged flexible spending plans (healthcare, dependent care, commuter)
- Short-term disability benefits
- Long-term disability benefits
- Life insurance
- Supplemental life insurance
- Free parking
- Great public transport access
- Fully equipped gym with lockers and showers
- Secure outdoor courtyard
- On-site cafeteria
- Game room
- Recognition awards
- Team get togethers
- Comprehensive training program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
