Customer Success Specialist

ALAMANCE FOODS INC • Graham, NC

11d • $45,000 - $55,000 • Onsite

About The Position

The Customer Success Specialist is responsible for supporting key customer accounts by ensuring accurate order execution, timely communication, and high-quality service delivery. This role acts as a central point of coordination between customers and internal teams, helping to resolve issues, improve processes, and maintain strong customer relationships. This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• 2+ years of experience in customer service, account support, or related role
• Strong communication and problem-solving skills
• High attention to detail and organizational ability
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Outlook, Teams)

Nice To Haves

• Experience in manufacturing, distribution, or supply chain environments
• Experience working with ERP or order management systems
• Bilingual (English/Spanish) is a plus

Responsibilities

• Serve as a primary point of contact for assigned customer accounts
• Maintain consistent communication to ensure customer satisfaction
• Provide updates on order status, timelines, and issue resolution
• Respond to customer inquiries in a timely and professional manner
• Process and review customer orders for accuracy
• Coordinate with internal teams to confirm product availability and shipment timing
• Track orders from entry through delivery
• Ensure all order details align with customer requirements
• Partner with internal departments including operations, warehouse, quality, and transportation
• Communicate customer needs and ensure alignment across teams
• Escalate and resolve issues impacting order fulfillment or service levels
• Identify and address service-related challenges proactively
• Investigate discrepancies related to orders, shipments, or inventory
• Work cross-functionally to implement timely solutions
• Ensure clear communication with customers throughout resolution
• Identify trends in customer issues or service gaps
• Provide feedback to leadership on opportunities for improvement
• Support implementation of process enhancements to improve efficiency and service quality
• Maintain accurate records of customer interactions and order activity
• Track service performance and key metrics
• Assist in preparing reports related to customer performance and service levels

Benefits

• Medical, Dental, and Vision Insurance (eligible the 1st of the month following 60 days)
• Life Insurance
• Dependent Care Spending Accounts (DCSA)
• Paid Time Off (PTO) and Paid Holidays
• Career growth and advancement opportunities
• Mentorship and professional development
• Collaborative and supportive work environment
• Long-term stability within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees