Customer Success Specialist
7Figures•Miami, FL
•$300 - $400•Remote
About The Position
We’re looking for a Customer Success Specialist who is organized, responsive, and great at keeping things moving. You’ll be the connection between our clients and internal teams — managing client communication, coordinating support requests, following up on projects, and making sure nothing falls through the cracks. If you thrive in a fast-paced remote environment, communicate clearly, and can confidently juggle multiple priorities, this could be a great fit for you.
Requirements
- Excellent written and verbal English communication skills
- Highly organized and comfortable juggling multiple priorities
- Can confidently manage a high-volume portfolio of 75–100 clients
- Proactive and naturally follow up until something is completed
- Strong attention to detail
- Comfortable communicating professionally with clients primarily through text, email, and phone
- Can work independently while collaborating with multiple departments
- Comfortable learning and working across different online platforms and systems
- Experience in client success, customer support, account management, project coordination, or administrative support
- A reliable, high-speed internet connection to support cloud-based platforms and daily communication
- A reliable computer
- A professional, distraction-free work environment
- The ability to remain responsive and available during scheduled working hours
Nice To Haves
- Previous marketing agency experience — a major plus
Responsibilities
- Manage day-to-day communication for approximately 75–100 clients
- Respond to client emails, text messages, questions, and support requests
- Serve as the liaison between clients and our internal teams
- Create, manage, and follow up on client support tickets
- Route requests and projects to the appropriate team members
- Track outstanding items and keep projects moving forward
- Keep clients updated on progress, next steps, and outstanding requests
- Handle occasional client phone calls when additional support or clarification is needed
- Escalate urgent or sensitive client concerns when appropriate
- Maintain accurate client notes, tasks, and updates within our systems
- Proactively follow up with internal teams to make sure requests reach completion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
