Customer Success Specialist

Pluralsight

22h•Hybrid

About The Position

As a Customer Success Specialist, you’ll be responsible for using scale techniques to handle a large portfolio of customer contracts and drive value-based conversations throughout the customer lifecycle. You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts.

Requirements

B2B SaaS experience; familiarity with SaaS renewal motion
Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience.
Proven experience renewing customers and identifying expansion opportunities.
Background in business development, sales, or scaled customer success environments.
Track record of success managing a high-volume portfolio using data insights to improve efficiency.
Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings).
Business acumen and analytical ability to address customer situations and drive measurable results.

Nice To Haves

Willingness to travel up to 10%.

Responsibilities

Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.
Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience.
Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.