Customer Success Specialist

Snap • Santa Monica, CA

24d • $91,000 - $161,000 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment! We’re looking for a Customer Success Specialist to join Snap Inc! As a member of Snap’s Customer Success team you’ll focus on scaled account management, revenue growth and a positive post-sale experience to Snap’s Global Audience of Small and Mid-sized advertisers. As a Customer Success Specialist you’ll be a subject matter expert who dives deep to help unblock our global advertisers and enable them to achieve their advertising goals at scale and drive incremental revenue across the business. This includes working directly with our clients to improve their success on the platform, and identifying and operationalizing opportunities to scale that impact via outsourced execution of repetitive tasks.

Requirements

• Understanding of advertising performance metrics and ecosystem.
• Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies).
• Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights.
• Strong communication skills; both written and verbal.
• Strong organizational and prioritization skills.
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
• Experience identifying and scaling successful strategies across multiple clients.
• Ability to manage multiple projects with strong attention to detail.
• Ability to work in a fast paced environment and adapt to changes.
• BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience.
• 18+ months experience in the digital media industry, with technical knowledge, and a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field.

Nice To Haves

• 3+ years of experience in media, advertising or web platforms and technologies.
• Strong communication, organization and prioritization skills.
• Proven track record of delivering on quota and obtaining positive reviews.
• A passion for Snapchat as a user and knowledge of our ad products.

Responsibilities

• Build, manage, and grow relationships and spend at scale across our global clients and agency partners by helping them achieve performance that exceeds advertiser expectations.
• Partner across Client Partners and Account Managers to address strategic client needs and bring measurable ROI and improve the customer experience for our global customer base.
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
• Act as voice of customer for product improvement initiatives, working closely with the Engineering and Data Science teams to demonstrate revenue impact to leadership to influence prioritization.
• Serve as the product expert by educating Sales and advertisers on Snap’s new and existing products, as well as advising on best practices and bespoke campaign optimizations.
• Increase adoption and engagement of Snap’s self-service platform and auction-based tools, providing ongoing technical support and real-time analysis at scale.
• Identify, operationalize and iterate solutions to client blockers that can be scaled across our business.
• Build deep expertise in common client challenges and the Snap solutions, products and strategies that best address that need and improve outcomes.

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees