Customer Success Specialist

Green Street Advisors • Newport Beach, CA

6d • $62,000 - $70,000

About The Position

As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

Requirements

• A Bachelor’s degree is preferred - in lieu of a degree we will consider relevant work experience
• 1-3 years of proven experience in customer-facing roles, with a track record of transforming client interactions and driving meaningful outcomes
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to provide exceptional client service
• Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds

Responsibilities

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

Benefits

• In addition to the base salary range, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here
• Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees