Customer Success Specialist

DoorDash USA • Miami, NY

12h

About The Position

We are looking for a Customer Success Specialist to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. You'll work closely with our team to deliver exceptional customer experiences while building strong relationships and driving business outcomes for hospitality operators.

Requirements

• You have 2+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects while paying attention to detail
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• You thrive in collaborative environments and can work seamlessly with cross-functional teams while maintaining focus on customer-centric outcomes
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

• Manage your book of business ensuring strong customer health and adoption.
• Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
• Develop success plans to ensure customer objectives are achieved.
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.
• Maintain data integrity to track key metrics, specifically ROI.
• Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.
• Become an expert on our In-Store platform providing technical and business solutions.
• Assist with product adoption and optimization to help clients maximize their investment and success.
• Work seamlessly with various teams across our In-Store division.
• Ensure we're delivering quality and thoughtful products to our clients through effective cross-functional collaboration.

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees