Customer Success Specialist

Paris Corporation • Westampton, NJ

9d • $60,000 - $80,000

About The Position

As the Customer Success Specialist, you will be exposed to multimillion-dollar relationships with key accounts, including Walmart, Amazon, paper merchants, and independent office product dealers. Your primary focus will be ensuring a seamless customer experience by proactively addressing customer needs, maintaining pricing integrity, and resolving inquiries efficiently and professionally while fostering long-term relationships. Strong problem-solving, strategic thinking, and superior customer service skills are essential to driving our company’s success. The ideal candidate has experience with large retail accounts, a commitment to excellence, and a passion for delivering exceptional service. Please note: This is not a call center role. The Customer Success Specialist position focuses on account management, relationship building, and proactive client support , not high-volume inbound/outbound calls .

Requirements

• Bachelor’s degree in business, communications, or related field (Preferred)
• Associate degree with relevant work experience may also be considered
• 2+ years of experience in Customer Service, account management, or order entry, preferably with a focus on large retailer accounts
• Experience managing key accounts or handling high-volume orders is a plus
• Strong written and verbal communication skills, including active listening, are also required.
• Motivated, energetic, and driven work ethic
• Organized and detail-oriented
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office Suite
• Strong problem-solving skills with a proactive approach to issue resolution

Responsibilities

• Serve as the primary point of contact for customer inquiries, order execution, and relationship management, ensuring prompt and professional issue resolution
• Monitor order accuracy, fulfillment rates, and shipping logistics to ensure all orders meet delivery expectations
• Collaborate with Supply Chain, warehouse, and logistics teams to prioritize shipments, address fulfillment challenges, and enhance the overall customer experience.
• Maintain accurate records of all orders, including order confirmations, shipping details, and customer communications.
• Prepare and distribute order-related reports as needed.
• Proactively identify and resolve order discrepancies, pricing inconsistencies, or inventory shortages, working with internal teams and external representatives.
• Suggest and implement process improvements to enhance order accuracy, reduce errors, and streamline the order entry process.
• Review Key Performance Indicators (KPIs) on various customer portals
• Maintain updated knowledge of all company products and services to provide complete customer experience
• Continuously seek process improvements to enhance accuracy, efficiency, and customer satisfaction
• Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy, efficiency, and alignment with best practices.
• other duties as assigned

Benefits

• Enjoy excellent company holiday giveaways & parties, generous PTO, medical benefits, 401K, and more!
• Medical, Dental, and Vision coverage
• 401K with company match
• Life Insurance
• Business casual dress
• On-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees