Customer Success Specialist

Home Clean Heroes•Charlotte, NC

8d•$17 - $22•Onsite

About The Position

Join Our Team as a Customer Success Specialist – Be a Hero, Not Just a Rep! Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day. Why Home Clean Heroes? We’re not your average cleaning company — we’re on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we’re building a team that reflects that same spirit of service, pride, and professionalism. We don’t just clean homes — we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen. What You'll Do: As our Customer Success Specialist , you’ll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean. Responsibilities include: Acting as the first point of contact for client inquiries by phone, text, and email Scheduling and confirming appointments, managing the daily cleaning schedule Following up with customers for feedback, special requests, or service changes Resolving service issues quickly and professionally to ensure customer satisfaction Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions Maintaining client records and service notes using our software tools Assisting with light administrative tasks and occasional marketing projects Who You Are: A natural communicator with a friendly, upbeat personality Organized and detail-oriented, with strong time management skills Tech-savvy and comfortable using scheduling software and CRM systems (training provided) Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail) A problem-solver who stays cool under pressure and cares about getting it right Able to work on-site at our Charlotte office (not a remote position) Passionate about serving the community and being part of a mission-driven team What You’ll Receive: Competitive hourly rate ($17–$22/hour based on experience) Paid training and opportunities for advancement Work-life balance – no night or weekend shifts required Paid holidays and vacation after eligibility period Health insurance and retirement plan contribution Snacks, drinks, and a fun office environment Gift card incentives and employee recognition programs A chance to be part of something meaningful – where every clean supports a hero in the community If you're ready to make a difference and grow with a company that values your skills, heart, and hustle — apply today and help us keep Greater Charlotte clean and cared for! Compensation: $17.00 - $22.00 per hour Home Clean Heroes is not your ordinary maid service – we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented, hardworking, passionate about serving others and extremely dependable! No experience? We provide the training! Do you want to serve your local community? If so, Home Clean Heroes could be your perfect opportunity. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

Requirements

A natural communicator with a friendly, upbeat personality
Organized and detail-oriented, with strong time management skills
Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
A problem-solver who stays cool under pressure and cares about getting it right
Able to work on-site at our Charlotte office (not a remote position)
Passionate about serving the community and being part of a mission-driven team

Nice To Haves

Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)

Responsibilities

Acting as the first point of contact for client inquiries by phone, text, and email
Scheduling and confirming appointments, managing the daily cleaning schedule
Following up with customers for feedback, special requests, or service changes
Resolving service issues quickly and professionally to ensure customer satisfaction
Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
Maintaining client records and service notes using our software tools
Assisting with light administrative tasks and occasional marketing projects