Customer Success Specialist

WSI (Warehouse Specialists, LLC) • Neenah, WI

10d • $25 - $28

About The Position

The Customer Success Specialist serves as a primary point of contact for assigned customer accounts, building and maintaining customer relationships through proactive communication and service support. The role provides updates about order status, shipments, and operational activities, and reviews customer orders for accuracy in operational processing and billing. It monitors shipping requirements and service timelines and relays customer requests, changes, and service needs to internal teams.

The specialist uses and maintains operational systems, including customer portals, warehouse management systems (WMS), and order management platforms. The role helps customers use portals and reporting tools, maintains accurate customer and order documentation, and works with warehouse operations, transportation, site staff, sales, and internal support teams to meet customer expectations, resolve service issues, and support customer onboarding and ongoing operations. Occasional travel of less than 10% may be required.

Requirements

• High School Diploma required.
• Strong computer skills, including Microsoft Excel, Word, and Outlook.
• Ability to work across multiple operational systems and customer portals.
• Strong organizational, multitasking, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently while collaborating across teams.
• Ability to sit for extended periods while working at a computer workstation.
• Ability to use hands and fingers for computer keyboarding and phone communication.
• Ability to communicate effectively through phone, video, and written communication.

Nice To Haves

• Associate or Bachelor’s degree preferred.
• Two or more years of experience in customer service, account management, or logistics operations preferred.
• Experience in warehouse, distribution, or fulfillment environments preferred.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain customer relationships through proactive communication and service support.
• Provide timely updates about order status, shipments, and operational activities.
• Review customer orders for accuracy in operational processing and billing requirements.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, and service needs to internal teams.
• Use and maintain customer portals, WMS, and order management platforms.
• Help customers use customer portals and reporting tools to access operational information.
• Maintain accurate customer and order documentation in internal systems.
• Coordinate with warehouse operations, transportation, and internal support teams to meet customer expectations.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.
• Perform other duties as assigned based on business and customer needs.
• Travel occasionally, less than 10%, as needed.

Benefits

• Competitive wages and opportunities for advancement.
• Medical, dental, vision, critical illness, accident, and flexible spending plans available.
• Company-paid short- and long-term disability, life insurance, and employee assistance plans.
• Company-paid paid time off (PTO), holiday pay, and sick leave where required.
• Retirement 401(k) plan with discretionary employer match and profit sharing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED