Customer Success Specialist

Cargomatic • Long Beach, CA

17d • Hybrid

About The Position

Cargomatic is seeking a Customer Success Specialist to join their team in Long Beach, CA. In this role, the specialist will collaborate across the Cargomatic network to ensure shipment operations run smoothly for their most complex customers. They will serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. They should be comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.

Requirements

• Bachelor’s degree strongly preferred
• 3–5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel

Responsibilities

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) plan
• Employee assistance program (EAP)
• Opportunities for professional growth and career development
• Work in a high-growth company redefining logistics and supply chain
• Collaborative, people-first culture focused on safety, compliance, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level