Customer Success Specialist

Global Lending Services • Tempe, AZ

17h

About The Position

The Customer Success Specialist role is an entry-level opportunity in customer success, relationship management, and financial services. The specialist builds partnerships with automotive dealers, provides guidance on financing solutions, and supports dealer business success. They serve as a trusted resource for dealer partners while gaining experience in business development, customer success, and auto finance. This posting is for GLS’s campus recruiting and entry-level process, with position offers being made for December 2026 and May 2027.

Requirements

• Self-motivated, with strong time-management skills and the ability to manage priorities and achieve goals.
• Strong organizational skills and attention to detail, with the ability to thrive in a fast-paced environment.
• Strong interpersonal and relationship-building skills, including the ability to establish trust and rapport.
• Willingness to learn quickly, adapt to new challenges, and think critically when solving problems.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn new systems and technology efficiently.
• Customer-focused mindset and passion for helping others succeed and delivering a positive experience.
• Interest in relationship management, business development, and financial services.
• Commitment to exemplifying the organization’s core values and contributing to a positive team culture.

Responsibilities

• Build trusted relationships with dealer partners through exceptional service, support, and consistent communication.
• Educate dealers about financing programs and help them navigate opportunities and solutions.
• Collaborate with dealer partners to structure financing solutions that align with customer and business needs.
• Review credit decisions and provide timely updates, guidance, and support throughout the deal lifecycle.
• Maintain accurate records of dealer interactions, opportunities, and account activity in CRM and proprietary systems.
• Monitor dealer engagement and identify opportunities to strengthen partnerships and promote mutual success.
• Work with the Funding team to resolve documentation issues and support a seamless dealer experience.
• Collaborate with cross-functional teams to support dealer relationships and shared business objectives.
• Understand dealer needs and recommend solutions that create long-term value for dealers and GLS.

Benefits

• Competitive base pay and performance bonuses, dependent on role.
• Medical, dental, vision, telemedicine, supplemental insurance, and long-term and short-term disability benefits.
• 401(k) with employer match and 100% immediate vesting.
• Paid time off and paid company holidays.
• Annual paid volunteer time off.
• Tuition reimbursement.
• Parental leave.
• Business casual work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed