Customer Success Specialist

Global Lending Services • Greenville, SC

19h

About The Position

This campus-recruiting and entry-level posting is for position offers planned for December 2026 and May 2027. The Customer Success Specialist role offers an opportunity to begin a career in customer success, relationship management, and financial services. The specialist builds partnerships with automotive dealers, advises them on financing solutions, and supports their business success, serving as a trusted resource while developing experience in business development, customer success, and auto finance.

Requirements

• Self-motivated, with strong time-management skills and the ability to manage priorities and achieve goals.
• Strong organizational skills and attention to detail, with the ability to work in a fast-paced environment.
• Strong interpersonal and relationship-building skills, including the ability to establish trust and rapport.
• Willingness to learn quickly, adapt to new challenges, and think critically to solve problems.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn new systems and technology efficiently.
• Customer-focused mindset and passion for helping others succeed and delivering a positive experience.
• Interest in relationship management, business development, and financial services.
• Commitment to exemplifying the organization's core values and contributing to a positive team culture.

Responsibilities

• Build trusted relationships with dealer partners through exceptional service, support, and consistent communication.
• Educate dealers about financing programs and help them navigate opportunities and solutions.
• Work with dealer partners to structure financing solutions that meet customer and business needs.
• Review credit decisions and provide timely updates, guidance, and support throughout the deal lifecycle.
• Maintain accurate records of dealer interactions, opportunities, and account activity in CRM and proprietary systems.
• Monitor dealer engagement and identify opportunities to strengthen partnerships and support mutual success.
• Partner with the Funding team to resolve documentation issues and support a seamless dealer experience.
• Collaborate with cross-functional teams to support dealer relationships and shared business objectives.
• Understand dealer needs and recommend solutions that create long-term value for dealers and GLS.

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, and long-term and short-term disability
• 401(k) with employer match and 100% immediate vesting
• Paid time off and paid company holidays
• Paid volunteer time off annually
• Tuition reimbursement
• Parental leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed