Specialist, Customer Success

CAMPBELL OIL COMPANY INC•Elizabethtown, NC

21d•Hybrid

About The Position

We're looking for a Customer Success Specialist to join our Wholesale Group and serve as a proactive, relationship-first, point of contact for our wholesale customer accounts. This is not a back-office role. You will be the voice our customers hear regularly - building genuine relationships, maintaining open lines of communication, and helping ensure accounts stay healthy and current. This role is ideal for someone who is personable, organized, and comfortable owning a conversation. You'll work closely with our VP of Regional Operations and collaborate with internal teams to resolve issues, communicate account standing, and keep customers engaged. If you're someone who believes a phone call builds more trust than an email - you'll fit right in here. Hybrid work schedule - based in our Elizabethtown, NC with the opportunity for a flexible hybrid arrangement once fully established.

Requirements

Experience in a customer-facing role - whether that's account management, inside sales, customer service, or a similar function
Comfort initiating and leading conversations by phone in a professional, confident manner
Strong organizational skills and the ability to manage multiple accounts and follow-ups simultaneously
A collaborative, team-first attitude with the ability to work across departments
Basic proficiency with business software (email, spreadsheets, CRM or ERP systems); willingness to learn our platforms

Nice To Haves

Any background in fuel, lubricants, distribution, or B2B industries is a plus - but not required

Responsibilities

Manage a portfolio of wholesale accounts with a proactive, scheduled outreach cadence - primarily by phone
Build and maintain strong working relationships with customer contacts, including accounts payable, office managers, and owners
Communicate account status, billing activity, and any outstanding balances in a professional, solutions-oriented manner
Identify and resolve discrepancies or account issues quickly by coordinating with internal billing, operations, and sales teams
Monitor account activity and flag potential concerns to leadership before they escalate
Maintain accurate records of customer interactions, commitments, and follow-up activity in company systems
Support customer retention by serving as a trusted resource and first point of escalation for account questions