Customer Success Specialist

Hercules Sealing Products • Clearwater, FL

2d • $22 - $26 • Onsite

About The Position

The Customer Success Specialist is responsible for maintaining strong customer relationships, reducing churn, and supporting revenue retention in a high-volume call center environment. This role focuses on proactively engaging at-risk customers, resolving issues quickly, and delivering solutions that build loyalty and long-term value.

Schedule: Monday - Friday, 10:00 am - 6:30 pm

Requirements

• 3+ years of relevant customer-service experience, or a bachelor’s degree in Business, Sales, Marketing, Communications, or related field with a strong interest in building a commercial career
• Experience handling high call and email volumes; troubleshooting complex, technical questions
• Strong verbal and written communication skills
• CRM experience (Zoho or similar preferred)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• High attention to detail and accuracy

Responsibilities

• Manage customer calls involving product application, troubleshooting, part identification, and solution recommendations with confidence and accuracy.
• Proactively follow up on open quotes, pricing opportunities, and pending customer decisions to drive conversion, secure business, and prevent competitive loss
• Offer solutions, incentives, or alternatives to prevent cancellations
• Resolve customer concerns related to orders, shipping, product availability, and service issues
• Utilize CRM tool data to track customer data and make recommendations for increased revenue
• Educate customers on products, features and other offerings for upselling opportunities.
• Work customer backlogs, follow-ups, and open tickets to ensure timely resolution
• Accurately document all interactions in CRM systems (Zoho)
• Collaborate with Operations and other teams to resolve issues efficiently
• Partner closely with Inside Sales Account Managers (ISAMs) and Regional Sales Managers (RSMs) to support customer requests and ensure customer issues are resolved efficiently and professionally.
• Consult with customers to identify and recommend appropriate hydraulic seals and components based on specifications, needs, and application.
• Accurately document customer interactions, quotes, and resolutions in CRM.
• Capture potential leads or upsell opportunities for follow-up by ARMs or Outside Sales.
• Stay current on hydraulic seal products, kits, industry trends, and internal processes.
• Participate in regular training on new systems, procedures, and customer interaction best practices.
• Reference and contribute to internal knowledge base when applicable.

Benefits

• Competitive salary
• Sales incentive & bonus opportunities
• Health, Vision & Dental Insurance – generous employee cost share & low deductibles
• PTO, paid holidays
• 401k with company match component
• Career development opportunities
• Full tuition reimbursement
• Engaging culture; celebrating the wins and important employee milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level