Customer Success Specialist
SRS Distribution Inc.•Hagerstown, MD
•$48,900 - $62,200•Onsite
About The Position
SRS Distribution is seeking a Customer Success Specialist to join our team. This role is crucial in ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships, understanding customer needs, and driving adoption and satisfaction. This position is based in Hagerstown, MD.
Requirements
- Experience in a customer-facing role.
- Strong communication and interpersonal skills.
- Ability to understand and articulate product value.
- Problem-solving and analytical skills.
- Customer-focused mindset.
- Ability to manage multiple priorities.
- Proficiency in relevant software and tools.
Nice To Haves
- Experience in the distribution industry.
- Familiarity with CRM software.
- Bachelor's degree in a related field.
Responsibilities
- Build and maintain strong relationships with customers.
- Understand customer needs and goals.
- Drive product adoption and customer satisfaction.
- Act as a liaison between customers and internal teams.
- Identify opportunities for upselling and cross-selling.
- Monitor customer health and proactively address potential issues.
- Provide training and support to customers.
- Gather customer feedback and contribute to product improvement.
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision insurance
- Flexible spending accounts
- Company-paid life insurance
- Company-paid short-term disability
- Optional long-term disability
- Additional life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
