Customer Success Specialist

Entyre Inc • Detroit, MI

1d • $65,000 - $70,000

About The Position

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.

Why you’ll love this work:
Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
Start-up Environment: Work in a growing startup where you can create an impact —and get compensated competitively for it.
Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.

Requirements

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Nice To Haves

• Familiarity with Medicaid/Medicare programs
• Bilingual – fluent in Spanish or Arabic in addition to English

Responsibilities

• Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
• Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
• Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
• Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
• Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
• Embody Entyre Care’s mission, values, and culture, acting as a role model for the team.

Benefits

• 401(K)
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
• Spending discounts via SmartSpend
• Financial coaching via SoFi
• Pet insurance discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed