Customer Success Specialist

Clir • Vancouver, BC

45d • Hybrid

About The Position

We're looking for an intermediate-level Customer Success Specialist to join our Customer Success team.

This is a coordination and delivery role focused on our European customer portfolio. You'll sit at the center of customer journeys, keeping things moving, connecting the right people, and making sure nothing falls through the cracks. You'll support Customer Success Managers directly, helping them drive outcomes across a portfolio of accounts while building your own technical depth in renewable energy analytics.

Important: This role primarily serves European customers. Regardless of where you're based, Canada or the UK, you must be able to work consistently within European time zones. We're looking for someone who can be present and responsive during CET/CEST business hours.

If you're someone who thrives on structure, communicates clearly, and gets satisfaction from making complex things run smoothly, this role is for you.

Who You Are
Passionate about our core values: communication, sustainability, inclusion, impact, and innovation
Passionate about renewable energy and eager to help drive operational efficiency and cost reduction
Motivated by a customer-centric approach and focused on creating value
Adaptable and skilled at managing multiple competing priorities, approaching challenges with curiosity

Requirements

• 1 to 3 years of experience in a customer-facing technical role, project coordination, technical support, or similar
• Strong organizational skills, you track the details so others don't have to
• Comfort with technical concepts in wind or solar energy, asset management, or energy analytics
• Clear, confident communicator, written and verbal
• Experience managing multiple priorities without dropping balls
• Familiarity with SaaS tools, ticketing systems, or project management platforms
• Ability and willingness to work within European time zones (CET/CEST) on an ongoing basis

Nice To Haves

• Background in renewable energy project management or operations
• Experience with data analysis tools or energy analytics platforms
• Multilingual, particularly French, German, Spanish, or Nordic languages
• Exposure to AI/ML applications in energy

Responsibilities

• Customer journey coordination
• Own the day-to-day tracking of customer journeys across a portfolio of European accounts
• Coordinate deliverables, timelines, and internal handoffs so CSMs can focus on relationships and outcomes
• Document customer milestones, expectations, and progress, keeping everything current and visible
• Triaging and issue management
• Triage incoming customer issues and requests, assess urgency, route to the right team, and track to resolution
• Partner with technical and product teams to move blockers and close gaps quickly
• Maintain clear communication with customers on status and next steps
• Analysis and reporting support
• Support CSMs with data pulls, platform analysis, and interpretation of customer performance
• Help translate technical findings into clear, actionable summaries for customers
• Identify patterns across accounts that surface product gaps or expansion opportunities
• Cross-functional collaboration
• Work closely with Business Development, Product, and Engineering to align on customer needs
• Surface customer insights internally to inform roadmap and delivery priorities

Benefits

• Opportunity to work in an inclusive and diverse workplace
• Be part of a team committed to reducing environmental impact and advancing renewable energy
• Support for your professional growth and development
• Flexible work schedule to help you maintain work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees